Contact Saddle Creek Water Restoration

What should you do before the crew gets to your Saddle Creek home?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Saddle Creek home?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Saddle Creek date mostly from the 1990s to 2000s, and the decade tells the crew what kind of pipes to expect.
• If any outlets or appliances are in the water.
• Whether you've called your insurance company yet, and either answer is fine.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens when the crew gets to your Saddle Creek home?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Saddle Creek homes help the crew plan?

Most homes in Saddle Creek were built in the 1990s to 2000s, and in houses that age water heaters and appliance supply hoses are common leak points. Around Saddle Creek, two story homes are common. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Some parts of Saddle Creek sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

Homeowners in these parts of Saddle Creek use this page:

• Saddle Creek · homes from the 1990s to 2000s, finished basements are common
• Meadows at Saddle Creek · built mostly in the 1990s to 2000s, many with finished basements
• Village of West Clay · much of it from the 2000s, most with basements
• Kings Mill · homes from the 1990s to 2000s, finished basements are common
• Long Ridge Estates · built mostly in the 1990s to 2000s, finished basements are common
• Woods at Shelborne · much of it from the 1990s to 2000s, basements are common

We also take calls from nearby Centennial, Sedona, Morgan Woods, Maple Knoll, Wood Wind Landing, Springmill Villages and Viking Meadows. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Saddle Creek and basement flooding.

What questions come up before a call?

Which company stands behind this page?

Saddle Creek Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. Call the number on this page any time to reach the team.